Customer Service Specialist – Shopify Stores, Prepaid Medicine

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WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💰 Debt financing on 2017-06

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.

📋 Description

• Responding to customer inquiries via email and chat using Shopify and Gorgias • Helping customers with technical product questions—sizing, fit, and performance fabrics • Resolving order issues, returns, and exchanges with empathy and efficiency • Maintaining a clean inbox and delivering a CSAT score of 90% or higher • Reviewing customer feedback and surfacing insights to the product team • Exploring ways to use AI and automation tools to improve support workflows

🎯 Requirements

• Experience in eCommerce customer service • Strong familiarity with Shopify (required) • Experience with Gorgias or similar tools such as Zendesk or Intercom • Exceptional written English with a natural, conversational tone—not robotic or scripted • High emotional intelligence and the ability to de-escalate situations with empathy • A self-starter mindset capable of managing 30–80 tickets per day independently • Comfort working a permanent weekend night shift aligned with US time zones

🏖️ Benefits

• 13th-month salary • Unemployment insurance • Interest on unemployment insurance • Health care service • Pension • Labor risk administration • 15 vacation leaves per year • 2 paid Family Days per year • 3 Paid Time Off (PTO) per year • Paid birthday leave • Birthday cake • Private healthcare with dental insurance for the employee and one dependent • Computer will be provided + internet allowance • Member Wellness Program • Welcome gift pack + social activities • Year-end meeting + Christmas hamper • Milestone and anniversary gifts