Customer Support, Email Marketing Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Search

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💰 Debt financing on 2017-06

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.

📋 Description

• Respond to subscriber enquiries through the help desk and email, including logins, password resets, access problems, billing, trials, renewals, cancellations, and refunds • Build, schedule, and send newsletters, campaigns, and trial-to-paid nurture sequences in Mailchimp • Help readers access content on desktop, tablet, and mobile by explaining each step patiently • Escalate genuine platform faults to the website or subscription provider and follow them through to resolution • Manage lists, segments, and automations while maintaining list hygiene and deliverability • Test subject lines and send times • Coordinate social media scheduling and route subscriber enquiries from social channels into the help desk • Report on support volume, email performance, trial conversion, and social engagement • Identify recurring issues, build a help centre or FAQ library, and propose retention improvements

🎯 Requirements

• 2+ years of experience in customer support and/or email marketing, with strong capability in one and demonstrable skill in the other • Exceptional written English with a warm, natural tone • Ability to explain technical steps simply and patiently to readers who are not technically confident • Hands-on experience with Mailchimp or a similar email platform, including campaign builds, automations, and segmentation • Experience with a help desk or ticketing tool • Ownership and sound judgment; ability to handle subscriber and payment data confidentially • Ability to work independently in a small organisation with minimal supervision • Comfort working US business hours, Monday–Friday from 9:00 AM EDT • Reliable high-speed internet • Quiet, private home workspace • Experience in digital publishing, news media, or subscription-led content business is a bonus • Comfort and respect when working with Catholic content and readers is a bonus • Experience with paywall and subscription platforms and payment systems such as Stripe is a bonus • Familiarity with Canva, social media scheduling tools, or Google Analytics is a bonus • Experience building a help centre or knowledge base, or supporting subscribers through a website migration is a bonus • Written Spanish is a bonus

🏖️ Benefits

• Indefinite contract including Colombian government benefits: 13th-month salary, unemployment insurance, interest on unemployment insurance, health care service, pension, labor risk administration, and 15 vacation leaves per year of service • 2 paid Family Days per year • 3 Paid Time Off (PTO) per year • Private healthcare with dental insurance for the employee and one dependent • Computer provided • Member Wellness Program • Work from home

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