NOC Manager – Network Operations, Engineering

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WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💰 Debt financing on 2017-06

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.

📋 Description

• Manage daily NOC performance, resource allocation, workforce planning, and SLA/KPI delivery across all managed clients. • Act as the senior technical escalation point for major incident management, complex network fault resolution, and technical governance. • Develop scalable service delivery frameworks, enhance service catalogs, and drive operational efficiency and automation. • Coach, develop, and empower a high-performing team of network engineers and NOC officers. • Serve as the primary operational contact for key client escalations and conduct periodic service performance reviews. • Drive proactive monitoring initiatives, post-incident reviews (PIR), and root-cause analyses to prevent repeat incidents.

🎯 Requirements

• 3+ years in a NOC Manager, Technical Lead, Service Delivery Manager, or Senior Network Engineer role within a Managed Services Provider (MSP) environment. • Strong background in enterprise networking, IT infrastructure management, SLA delivery, and incident handling. • Proven capability to troubleshoot, validate, and guide enterprise network solution designs and escalations. • Demonstrated success in coaching team members, managing workforce capacity, and leading high-performing technical teams. • Exceptional written and verbal English communication skills with strong customer-facing and conflict resolution abilities. • Bonus Points For: Cisco CCNP Enterprise, CCIE, or ITIL Foundation / Practitioner certifications. • Hands-on experience with Cisco Enterprise, Cisco Meraki, Aruba Networking, SD-WAN, Enterprise Wireless, or Network Security solutions. • Proficiency with monitoring, ticketing, and alerting platforms (e.g., ConnectWise, ServiceNow, LogicMonitor, SolarWinds).

🏖️ Benefits

• HMO healthcare for you and your 1 dependent (with COVID insurance). • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization). • 13th-month bonus and Government-mandated benefits. • Equipment will be provided + internet allowance. • Access to work in one of our Manila-based offices. • Member Wellness Program + Regularization drink. • Paid birthday leave + birthday cake. • Welcome gift packs + Work anniversary gifts. • Year-End Party + Christmas hamper.