Contact Center Associate

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Seattle Credit Union

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1933

🏦 Banking

💸 Finance

👥 B2C

Banking • Finance • B2C

Seattle Credit Union is a financial institution providing a wide range of banking services for both personal and business needs. It offers checking and savings accounts, credit cards, various loan options including home and business loans, investment services, and resources for financial education. Seattle Credit Union prioritizes community impact through volunteerism and partnerships and offers innovative loan programs with low down payments. Established in 1933, it serves the dynamic Seattle community with a focus on growth and prosperity. Members benefit from competitive rates, fewer fees, and a member referral program that rewards referrals.

📋 Description

• Answer calls or inquiries in a high-volume environment while providing excellent member service and meeting performance targets • Contribute to and consistently meet departmental, individual, and organizational goals and targets, including service level standards, call metrics, quality of service, and production • Proven expertise in credit union products and services, including card systems, wire transfers, online banking systems, and product referrals • Uses sound judgement on when to engage support to resolve challenges, utilizing resources and training to answer inquiries • Deliver expertise in credit union products and services, while assisting members with general inquiries, such as balances, transaction history, and stop payments • Proactively perform tasks and contribute to member channel queues that directly impact member experience • Manage all interactions with members, primarily over the phone, in a kind and welcoming manner that aligns to the mission and values of the credit union

🎯 Requirements

• One (1)+ year of sales and/or retail service • One (1)+ year high-volume call center experience • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint) • Accurate 10-key, keyboarding/typing skills and at least a typing speed of 55 WPM • Excellent telephone skills and communication skills • Strong people and customer service skills, including ability to de-escalate • Ability to connect with others with tact, discretion, and courtesy within and outside the organization • Ability to perform basic math calculations • Ability to manage competing priorities in a high-volume and fast-paced/multi-tasking environment.

🏖️ Benefits

• employee-paid medical benefits • 401k matching • generous time off for volunteering and birthdays