Customer Success Manager, German Speaking

🕒 June 22

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Secfix

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Secfix is a company that specializes in automating compliance processes for businesses to help them achieve and maintain security standards such as ISO 27001, TISAX, and GDPR. By utilizing integrations with cloud providers, SSO, HR systems, and ticketing tools, Secfix streamlines the compliance workflow, reducing manual effort by up to 90%. The platform offers features like automated checklists, risk management, vendor management, and policy management, making it easier for startups and SMEs to stay secure and compliant. Secfix is particularly beneficial for small companies seeking ISO 27001 certification, offering support to ensure a smooth and fast compliance journey. The company is based in Europe and prioritizes data protection with GDPR compliance and strict data encryption policies.

📋 Description

• Manage the customer lifecycle from day 1 through renewal. • Ensure that our customers receive the highest level of service and support. • Improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. • Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. • Write and record educational and technical content for our knowledge base.

🎯 Requirements

• English (fluent) and German (C2) • Great time management and organisational skills • Excellent communication skills • Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company • Comfortable talking through basic technical concepts with a technical audience • Proven track record of managing multiple concurrent projects • Experience working with cross-functional teams (Sales, Support, Engineering, Product) • Energetic and engaged with remote culture • Nice-to-have: Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion, Other languages, Entrepreneurial mindset

🏖️ Benefits

• Remote Work: 100% remote work with a virtual office in Gather. • Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • Holidays: 26 days holiday + local public holidays. • Health Insurance: Comprehensive health coverage. • Development Budget: €1,000 annual personal development budget. • Workspace Budget: Remote workspace budget and access to co-working spaces. • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). • Company Events: Company-wide events to build relationships and have some fun! • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.