Customer Success Manager, German Speaking

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Secfix

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Compliance • Cybersecurity • SaaS

Secfix is a company that specializes in automating compliance processes for businesses to help them achieve and maintain security standards such as ISO 27001, TISAX, and GDPR. By utilizing integrations with cloud providers, SSO, HR systems, and ticketing tools, Secfix streamlines the compliance workflow, reducing manual effort by up to 90%. The platform offers features like automated checklists, risk management, vendor management, and policy management, making it easier for startups and SMEs to stay secure and compliant. Secfix is particularly beneficial for small companies seeking ISO 27001 certification, offering support to ensure a smooth and fast compliance journey. The company is based in Europe and prioritizes data protection with GDPR compliance and strict data encryption policies.

11 - 50 employees

📋 Compliance

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. • Improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. • Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines. • Drive customer adoption and ensure successful onboarding to increase customer retention and revenue. • Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey. • Onboard and support Secfix customers through the lifecycle of their certification journey. • Become an expert in ISO 27001, GDPR and other forms of compliance. • Write and record educational and technical content for our knowledge base.

🎯 Requirements

• English (fluent) and German (C2) • Great time management and organisational skills • Excellent communication skills • Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company • Comfortable talking through basic technical concepts with a technical audience • Proven track record of managing multiple concurrent projects • Experience working with cross-functional teams (Sales, Support, Engineering, Product) • Energetic and engaged with remote culture • Nice-to- have: Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, GPT-3/GPT-4 and Notion • Other languages

🏖️ Benefits

• 100% remote work with a virtual office in Gather. • Industry-competitive local salaries.We pay local rates that are at or above the market. • Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • 26 days holiday + local public holidays. • Comprehensive health coverage. • €1,000 annual personal development budget. • Remote workspace budget and access to co-working spaces. • Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Latest tech equipment (MacBook, monitors, headphones). • Company-wide events to build relationships and have some fun! • We are backed by top VCs and accelerators and have direct access to world-class mentors.