Director of Launch Management

🕒 May 8

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Own readiness visibility and operational accountability across every product and feature launch at Second Nature. • Own and maintain the Launch Calendar as the authoritative record for all active and upcoming launches. • Facilitate the biweekly Launch Tiering Meeting with the Heads of Product Marketing, Enablement, and Product Management. • Ensure the launch process is clearly run for every launch to ensure plans are activated. • Track org-wide readiness across all functional teams and escalate blockers before they become launch risks. • Provide executive leadership and company-wide visibility and reporting on launch status and risks. • Drive launch retrospectives and own the feedback loop that continuously improves how Second Nature launches.

🎯 Requirements

• Hands-on product launch execution experience in a fast-paced, multi-product environment; you've managed Tier 1-3 complexity launches, coordinating across many teams simultaneously. • Deep understanding of the difference between a release and a launch, and between marketing readiness and operational readiness. You know that "done" is not when software ships. • Experience driving cross-functional accountability without direct authority — you get things done through preparation, structure, and credibility, not title. • Familiarity with launch tiering systems and complementary operational frameworks. You don't need to have used our exact tools, but you understand why they exist. • Comfortable representing org-wide launch status to the executive team and the entire company. • High-growth startup experience. Second Nature is building fast across multiple product lines — you are energized by that, not waiting for it to stabilize.

🏖️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan • Location: Work remotely from anywhere in the US • Flexibility: Open PTO and sick days • The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with the world’s first Resident Experience Platform • Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect • Training: A supportive team to help you grow your career and unlock your full potential • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category