Product Manager

🕒 February 18

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Own the end-to-end delivery of GRI-related initiatives, ensuring scalable solutions and successful customer adoption. • Partner with the head of GRI in crafting a product roadmap that spans not only product & tech, but also operations, support, finance, and other key teams. • Work closely with internal stakeholders (operations, engineering, customer success, partnerships, support, and others) to understand workflows, pain points, and needs that translate into actionable requirements. • Work closely with third party vendors to perfect current systems and deliver exceptional resident experiences. • Monitor and report on key business and product metrics. • Navigate competing priorities to deliver on outcomes rather than solutions. • Be the “go to” for partner PMs, development teams, internal stakeholders, and third party vendors for Group Rate Internet.

🎯 Requirements

• 4+ years of product management experience, preferably in PropTech. • Experience with file transfer processes and interacting with third party vendors and their own internal operations. • Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality. • Bring a decisive, “First Principles” mindset proactively unblocking teams and driving outcomes while collaborating closely with partners. • Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly. • Have an empathetic mindset when seeking out pain points and needs.

🏖️ Benefits

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan • Location: Work Remotely from anywhere in the US • Flexibility: Open PTO and sick days • Culture: Diverse, inclusive, supportive, and growth-focused • Growth: Be part of a fast-growing team building a new category and making a real difference • The Product: Award-winning, customer-loved platform that truly delivers on our mission