Customer Success Manager

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June 4

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SecurityScorecard

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Cybersecurity • Enterprise

SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.

501 - 1000 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

💰 $180M Series E on 2021-03

📋 Description

• About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. • Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace." • Why join SecurityScorecard’s Customer Success Team? The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our great products and services. • About The Role: The Customer Success Manager will play an important role in helping our Enterprise customers transform the way they assess security risk. • In this role, you'll own and manage customer relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. • What You’ll Achieve: Design success for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal. • Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution. • Support fellow CSMs in solving new challenges across customers.

🎯 Requirements

• Bachelor's degree • 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role. • Knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience • Experience working with C-level Executives that includes meetings, high level presentations, and collaborative discussions.

🏖️ Benefits

• Specific to each country, we offer a competitive salary, stock options, • Health benefits, and unlimited PTO, • parental leave, tuition reimbursements, and much more!