SecurityScorecard
Cybersecurity • Enterprise
SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.
Director, Customer Success
Job not on LinkedIn
November 19
🇺🇸 United States – Remote
💵 $150k - $230k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
SecurityScorecard
Cybersecurity • Enterprise
SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.
📋 Description
• Team Leadership: Manage, mentor, and develop a team of Customer Success Managers to deliver exceptional service to our diverse customer base. • Customer Advocacy: Serve as the voice of our customers within the company, driving initiatives that improve customer experience and satisfaction. • Retention & Growth: Analyze customer health metrics, strategize to identify upsell and cross-sell opportunities, and work on strategies to minimize churn. Maintain renewal forecast for your theater with emphasis on driving strong on time adherence, multi year conversions to maximize revenue at time of renewal. MEDDPIC experience preferred. • Customer Engagement: Develop and maintain strong customer relationships, driving engagement through regular health checks, business reviews, and value realization activities. • Process Improvement: Continuously refine and enhance customer success processes and methodologies to improve team efficiency and effectiveness. • Strategic Insights: Provide customer feedback and insights to Sales, Product Management, and other departments to influence product roadmap and customer experience improvements.
🎯 Requirements
• Bachelor’s degree in Business, Technology, or a related field; Master’s degree is a plus. • 5+ years of experience in customer success, account management, or a related customer-facing role, with at least 5 years in a leadership position managing tenured talent. Must have experience managing quota. • Proven track record of driving customer satisfaction, retention, and revenue growth. • Strong understanding of cybersecurity and risk management practices is highly desirable. • Exceptional communication, leadership, and interpersonal skills. • Ability to analyze data, draw insights, and translate findings into action plans. • Proficiency with Customer Success platforms (such as Gainsight, Totango) and CRM tools (such as Salesforce).
🏖️ Benefits
• Competitive salary • Stock options • Health benefits • Unlimited PTO • Parental leave • Tuition reimbursements
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