Service Delivery Manager – SIEM

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November 20

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Securonix

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Cybersecurity • SaaS • Security

Securonix is a leader in cybersecurity, providing advanced solutions in Security Information and Event Management (SIEM) reinforced by artificial intelligence. The company offers a suite of products designed to detect, investigate, and respond to cyber threats, including user and entity behavior analytics (UEBA) and security orchestration automation and response (SOAR). Securonix specializes in cloud security monitoring and offers deployments on platforms like AWS, Google Cloud, and Microsoft Azure. Their solutions aim to enhance threat detection speed and precision, reduce false positives, and streamline security operations for organizations across various industries, particularly in the financial services and healthcare sectors.

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🔐 Security

📋 Description

• Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools. • Act as a subject matter expert for the processes and procedures within Service Delivery and Infrastructure • Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms • Self-motivated and Self-driven towards Customer Success • Plan, track and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team • Strong Ability to multitask and handle multiple projects • Conduct enablement workshops to train users on Securonix platform's operation and maintenance • Ability to demonstrate Securonix products and services to customers on site and remotely via webinar sessions • Final quality review and approval for all deliverables for the Service delivery • Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks • Ability to present and report up-to the executives to demonstrate product value • Comfortable working for a dynamic technical organization with a fast-growing customer base • Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Securonix Talent and client teams • Familiarity with security operations, network monitoring, threat analysis and investigation response solutions • Ability to understand business problems and a passion for applying technology solutions and leveraging technology trends, to deliver results • Excellent customer interaction, written & verbal communication skills • Willing to travel to visit prospects and customers, and to engage in onsite customer work when required • IMPORTANT!! We can teach you the technology and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to solve business-critical challenges

🎯 Requirements

• Overall 10+ years of experience and 5+ years of work experience with SIEM technologies • 5+ years of managing projects in a cross-functional organization • Knowledge of Information Security and MySQL is a must • Good knowledge of IT security / Firewalls / Security audit logs / Malware / Unix and Windows System security events • Good knowledge in system security architecture and security solutions • Experience in managing customer and technical escalations. • Excellent written and verbal communication skills is required • Project management certifications like PMP, Project+, CSM, etc. is a big positive • Master’s degree in business administration or related field • Previous stakeholder & people management skills • Strong working knowledge of Project Management software • Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture • Strong understanding of threat analysis and enterprise-level mitigation strategies • Working knowledge of operating systems and networking technologies in general • Working knowledge of cyber threats, defenses, motivations and techniques • Excellent interpersonal and organizational skills • Excellent oral and written communication skills • Strong analytical and problem-solving skills • Self-motivated to improve knowledge and skills.

🏖️ Benefits

• Health Insurance with total sum insured is INR 5,00,000 • Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law • Personal Accident with total sum insured is INR 10,00,000 • Term Life Insurance with sum assured for employees is 5 times fixed base pay is covered