Motor Claims Team Leader

🔥 0 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Lead, manage, support and develop a high-performing motor claims team • Provide day-to-day leadership, coaching and technical guidance • Oversee effective handling of motor claims and complaints • Ensure exceptional customer outcomes, strong client relationships and delivery against service standards • Act as a key technical referral point for complex claims and complaints • Ensure claims are managed accurately, efficiently and in accordance with client requirements, regulatory obligations and internal quality standards • Work closely with clients, stakeholders and colleagues across the business • Drive service excellence and ensure KPIs and service level agreements are achieved • Monitor performance and maintain data integrity • Ensure high-quality claims management • Identify process improvement opportunities and enhance operational efficiency • Contribute to the ongoing evolution of the service

🎯 Requirements

• Proven experience leading, coaching or supervising claims professionals within a motor claims environment, or appropriate skills for the next career move • Strong knowledge of Motor Damage claims processes and procedures • Experience handling claims through their lifecycle • CIP qualification (or higher) is essential • Quality Assurance experience would be advantageous • Ability to build and maintain strong relationships with clients and key stakeholders • Strong IT literacy, including experience using claims management systems and databases • Experience managing team performance against KPIs and service level agreements • Strong technical claims knowledge and ability to support complex claims matters • Ability to identify opportunities to enhance processes, improve service delivery and operational efficiency • Excellent written and verbal communication skills • Strong planning, prioritisation and decision-making skills • Ability to remain focused under pressure • Subject to the Central Bank of Ireland Minimum Competency Code (MCC) • Role classified as Controlled function (CF5, CF6 & CF7) • Subject to Fitness and Probity Standards and requirements of the Individual Accountability Framework Act 2023

🏖️ Benefits

• Bonus/incentive scheme • 20 days' annual leave entitlement • Bike to Work Scheme • Tax Saver Travel Scheme • Discounted onsite Gym Membership (Dublin 4) • Discounted onsite Montessori (Dublin 4) • EAP – Employee Assistance Programme • Life Cover • PHI – Permanent Health Insurance • Exams & Professional Membership Fees • Professional and personal development opportunities • Learning and development opportunities • Professional qualifications through partnership with the Insurance Institute