Diligence Manager – Production Flow

🕒 April 1

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Selene Finance LP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💸 Finance

🏠 Real Estate

Finance • Real Estate

Selene Finance LP is a specialty loan servicer renowned for its outstanding performance in managing mortgage loans. The company offers a comprehensive range of services including loan servicing, diligence services, and custom title solutions. With a strong emphasis on customer service, Selene Finance provides tailored solutions to borrowers, ensuring high levels of satisfaction. It is an Equal Housing Lender operating in several U. S. states, providing resources and expertise in the mortgage industry.

📋 Description

• Review client scope, guidelines and requirements and communicate to the team for each engagement. • Manage Quality Control analysts and proper feedback loop. • Responsible for production goals for quantity and quality and meeting SLAs. • Communicate internally with the VP of Operations to ensure feedback is incorporated in real time. • Understand and be able to articulate daily/weekly/monthly system and operations processes. • Identifying trends or inconsistencies which can point to potential widespread problems. • Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved. • Ensure regulatory and compliance policies are implemented and followed appropriately. • Set team goals, objectives and define employee performance plans to meet established goals. • Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate. • Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items. • Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive. • Manage track and report results against established metrics both individually by business and jointly for the combined businesses. • Maintain and drive improvements in overall client experience. • Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.

🎯 Requirements

• Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services. • Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans. • Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs. • Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews. • Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format. • Solid understanding of the client’s profile, their business and risk appetite. • Excellent client relationship management skills. • In depth knowledge and understanding of transaction components that indicate a potential for fraud. • Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas. • Strong professional and interpersonal communication skills verbally and through written electronic correspondence. • Ability to work well under pressure, handle competing priorities and meet deadlines. • A high level of confidentiality to protect privacy rights. • Excellent listening skills and the ability to use good judgment. • Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred. • 5+ years relevant experience and/or training required. • Experience in working with large companies involved in the mortgage chain. • Mortgage operations experience (servicing, due diligence and origination). • 8+ years' experience in transaction management, contract review, project management, or equivalent. • Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required. • Previous experience with due diligence applications required, project management software preferred. • Some travel may be required.

🏖️ Benefits

• Paid Time Off (PTO) • Medical, Dental & Vision • Employee Assistance Program • Flexible Spending Account • Health Savings Account • Paid Holidays • Company paid Life Insurance • Matching 401(k) Plan