Semaphore Corporation
B2B • Consulting • SaaS
Semaphore Corporation is a technology solutions provider specializing in consulting services related to data management and IT infrastructure. Founded by experienced engineers, the company offers a range of services including datacenter solutions, colocation, bandwidth management, and cloud acceleration tailored to meet the unique needs of its clients. Semaphore acts as an extension of client teams, ensuring personalized and effective solutions that are delivered on time and within budget.
Customer Success Manager
Job not on LinkedIn
September 21
Semaphore Corporation
B2B • Consulting • SaaS
Semaphore Corporation is a technology solutions provider specializing in consulting services related to data management and IT infrastructure. Founded by experienced engineers, the company offers a range of services including datacenter solutions, colocation, bandwidth management, and cloud acceleration tailored to meet the unique needs of its clients. Semaphore acts as an extension of client teams, ensuring personalized and effective solutions that are delivered on time and within budget.
📋 Description
• Manage a portfolio of accounts (including enterprise-level), acting as trusted advisor and go-to partner. • Deeply understand each client’s goals, technical context, and business drivers to ensure product adoption and value realization. • Lead business reviews, strategic sessions, and renewal processes. • Play a key role in onboarding important prospects. • Monitor metrics to proactively reduce churn and drive retention. • Be the voice of the customer; gather feedback and deliver insights to Product, Engineering, and Leadership. • Maintain clear, consistent documentation of client activity, progress, and key milestones. • Resolve issues and escalate blockers with urgency and empathy. • Bring structure and insight to team processes and support evolving commercial approaches.
🎯 Requirements
• 3–5 years in Customer Success, Account Management, or Client Services in a SaaS or creative tech environment. • Proven success managing enterprise customers across multiple regions, particularly English-speaking and globally diverse clients. • Track record of exceeding renewal, retention, and expansion targets. • Independent ownership of complex customer relationships with a strategic, solutions-first mindset. • Ability to understand concepts related to software development and cloud computing. • Natural communicator and talented negotiator; build rapport, manage expectations, and inspire trust. • Strong project management, organizational, and follow-up skills. • Adaptability in fast-paced, ever-evolving environments. • Growth mindset, self-motivation, and a proactive approach to problem-solving. • Experience contributing to internal process documentation and suggesting improvements. • Comfortable navigating ambiguity and balancing processes with flexibility. • English language proficiency for working with English-speaking clients.
🏖️ Benefits
• The impact of working on a product that competes in a global market. • Join a small team of around 30 full-time people who love what they do. • A healthy 40-hour work week and a friendly and supportive work environment. • Competitive salary. • Company retreats. • Space to learn continuously and choose the tools and equipment for your job. • Paid trips to conferences and books of your choice. • Interact with developers who use Semaphore and talk about the latest and greatest way to develop and ship software. • Paid membership at a fitness club of your choice. • Equal-opportunity employer and inclusive culture.
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