Customer Success Manager, Enterprise – French

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Semrush

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💰 Venture Round on 2018-04

B2B • SaaS • Marketing

Semrush is a comprehensive online marketing platform that offers tools for SEO, content marketing, competitor analysis, PPC, and social media management. With features such as keyword research, site audit, market research, and advertising solutions, Semrush is an all-in-one suite designed for businesses to enhance their online visibility and grow their digital footprint. It also provides insights into competitors' strategies, content optimization recommendations, and PPC campaign management. Semrush's tools are trusted by world-leading brands and marketing professionals globally.

📋 Description

• Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. • Work closely with account teams to identify upsell and cross-sell opportunities. • Lead efforts in contract renewals and negotiations. • Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. • Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. • Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives. • Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively. • Identify growth opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

🎯 Requirements

• 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space • Fluency in French and English (oral and written) mandatory • Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule • Proven track record of building strong relationships with different levels of seniority • Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers • Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs • Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences • General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation • Experience with upselling customers and generating qualified leads

🏖️ Benefits

• Unlimited PTO • Hobby & team building budget allowance • Employee Support Program • Loss of family member financial aid • Employee Resource Groups