Sendcloud
eCommerce • SaaS • Transport
Sendcloud is a leading e-commerce shipping software platform designed to simplify and automate the parcel delivery process for businesses. The software connects online stores with over 100 different carriers, offering features such as label printing, multi-carrier delivery options, parcel tracking, return handling, and a fully branded post-purchase experience. This platform enables businesses to streamline their logistics, enhance the customer delivery experience, and expand globally with ease. Trusted by over 25,000 businesses, Sendcloud is particularly advantageous for those looking to improve shipping efficiency, reduce costs, and boost customer satisfaction in the e-commerce sector.
Junior Customer Success Manager – DACH
Job not on LinkedIn
November 4
🗣️🇩🇪 German Required
Sendcloud
eCommerce • SaaS • Transport
Sendcloud is a leading e-commerce shipping software platform designed to simplify and automate the parcel delivery process for businesses. The software connects online stores with over 100 different carriers, offering features such as label printing, multi-carrier delivery options, parcel tracking, return handling, and a fully branded post-purchase experience. This platform enables businesses to streamline their logistics, enhance the customer delivery experience, and expand globally with ease. Trusted by over 25,000 businesses, Sendcloud is particularly advantageous for those looking to improve shipping efficiency, reduce costs, and boost customer satisfaction in the e-commerce sector.
📋 Description
• Enable and activate new customers during their critical first six months, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings, e-mails or onsite visits. • Proactively identify growth opportunities and surface them to our commercially focused team for follow-up. • Serve as a key connector across teams: • With Sales: ensure seamless onboarding and customer handover. • With Marketing: provide customer feedback, support campaigns, launch new features, and host webinars. • With Customer Support: step in on escalations involving feature enablement or complex setups. • With Product: be the voice of the customer—relay insights and feedback, support feature releases, and shape roadmap decisions.
🎯 Requirements
• Bachelor's degree • 2+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce • A passion for customer success with strong relationship-building skills • Commercially driven mindset—experience with upsell, renewals, or opportunity spotting • Comfortable navigating complex setups and cross-functional challenges • Fluent in German and English • You’re based in Croatia and are eligible to work there
🏖️ Benefits
• A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠 • A good base salary that grows with the company and your accomplishments • An additional bonus agreement based on team performance • After 3 years of employment, you get a sabbatical of 4 weeks from us • Keep growing with a study budget of €2000,- per year! • Pension scheme • Access to many different discount programs, shop til you drop! 🛍
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