Sendoso
201 - 500 employees
Founded 2016
🤝 B2B
🛍️ eCommerce
💰 $100M Series C on 2021-09
B2B • eCommerce • Marketing
Sendoso is a leading sending management platform that enhances corporate gifting and direct mail strategies to help businesses increase engagement and retention. The platform offers features such as gift curation, top-notch network security, real-time delivery tracking, and AI-enhanced personalization. It integrates seamlessly with tech stacks, enabling automated execution of gifting campaigns. By leveraging their extensive global network and owning their own warehouses, Sendoso can execute customized and timely delivery solutions, boosting sales development and customer experience. The company caters to various business needs including account-based marketing, demand generation, and sales acceleration, and is recognized for its capability in enhancing human connections through technology without eroding meaning.
Customer Success Manager
🕒 June 10
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Sendoso
201 - 500 employees
Founded 2016
🤝 B2B
🛍️ eCommerce
💰 $100M Series C on 2021-09
B2B • eCommerce • Marketing
Sendoso is a leading sending management platform that enhances corporate gifting and direct mail strategies to help businesses increase engagement and retention. The platform offers features such as gift curation, top-notch network security, real-time delivery tracking, and AI-enhanced personalization. It integrates seamlessly with tech stacks, enabling automated execution of gifting campaigns. By leveraging their extensive global network and owning their own warehouses, Sendoso can execute customized and timely delivery solutions, boosting sales development and customer experience. The company caters to various business needs including account-based marketing, demand generation, and sales acceleration, and is recognized for its capability in enhancing human connections through technology without eroding meaning.
📋 Description
• Own the entire customer lifecycle for a dedicated book of business, from post-sales onboarding through renewal. • Prepare and lead quarterly or semi-annual Executive Business Reviews (EBRs) with customer leadership to review strategic goals. • Proactively monitor customer health and adoption metrics. • Work closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities.
🎯 Requirements
• Minimum of 2 years of hands-on experience as a Customer Success Manager or in a similar strategic account management role within a B2B SaaS company. • Excellent presentation, negotiation, and written communication skills, with comfort engaging with senior-level executives. • Strong analytical skills with the ability to interpret data (usage, campaign performance, ROI metrics) to build compelling business cases. • Expertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo) and comfort with reporting and presentation tools (Google Sheets/Docs/Slides). • Bachelor’s degree preferred in Business, Marketing, or a related field.
🏖️ Benefits
• Comprehensive Medical Plans - we’ve got you covered! • Take-What-You-Need Time Off • Lifestyle Spending Account • Volunteer Time Off • Birthday Time Off • Generous parental leave benefits for both birthing and non-birthing parents • Access to Employee Assistance Programs (EAPs)
Apply Now
