SenseisTalent
Recruitment • B2B
SenseisTalent is a boutique digital talent firm that sources, validates and places vetted professionals into companies. They operate a network of industry experts who pre-screen candidates through interviews, practical case tests and case defenses, delivering only certified finalists (typically 1–3) for roles across AI, Product, Tech, Data, Design, Marketing & Sales, and Strategy & Operations. Their model is focused on saving hiring time and ensuring strong skills and cultural fit rather than acting as a traditional recruitment agency.
Product Support Specialist, German
Job not on LinkedIn
November 6
🗣️🇩🇪 German Required
🗣️🇪🇸 Spanish Required
SenseisTalent
Recruitment • B2B
SenseisTalent is a boutique digital talent firm that sources, validates and places vetted professionals into companies. They operate a network of industry experts who pre-screen candidates through interviews, practical case tests and case defenses, delivering only certified finalists (typically 1–3) for roles across AI, Product, Tech, Data, Design, Marketing & Sales, and Strategy & Operations. Their model is focused on saving hiring time and ensuring strong skills and cultural fit rather than acting as a traditional recruitment agency.
📋 Description
• Serás el primer punto de contacto para los usuarios, resolviendo preguntas técnicas y de negocio, realizando demostraciones de producto y asegurando que cada ticket se cierre con una experiencia sobresaliente • Tu trabajo impactará directamente en la retención y el crecimiento de los clientes • Propietario de problemas reportados por clientes hasta su resolución • Realizar recorridos del producto y responder preguntas de los clientes • Investigar, diagnosticar y resolver problemas técnicos • Proporcionar retroalimentación rápida y precisa a los usuarios • Registrar y cerrar todos los casos correctamente en el sistema • Manejar consultas a través de correo electrónico, teléfono y video en vivo • Buscar constantemente formas de superar las expectativas de los clientes
🎯 Requirements
• Empatía, paciencia y una mentalidad de resolución de problemas • 1–3 años de experiencia en atención al cliente, idealmente en start-ups tecnológicas • Sólidos antecedentes analíticos, cómodo con números • Conocimientos prácticos de SQL, Excel y herramientas de soporte (p. ej. Zohodesk) • Excelentes habilidades verbales, escritas y de presentación • Fluidez nativa en alemán y dominio del inglés profesional
🏖️ Benefits
• Trabajo remoto • Seguridad Social española + ayuda para el trabajo en casa • Seguro de salud privado (Alan) y seguro de vida global (Allianz) • Plan de pensiones a través de Cobee • Equipo internacional (15+ países) y caminos de carrera laterales en Data, Ventas, Éxito o Marketing
Apply NowSimilar Jobs
November 4
Actively seeking bilingual customer service advisors for technical support roles in Spain. Candidates must have relevant experience and language proficiency.
🗣️🇫🇷 French Required
🗣️🇪🇸 Spanish Required
🗣️🇮🇹 Italian Required
🗣️🇩🇪 German Required
🗣️🇳🇱 Dutch Required
🗣️🇷🇺 Russian Required
October 22
Remote customer support role for Flemish-speaking clients in finance, based in Spain with a professional team. Handling inquiries and administrative tasks to assist clients effectively.
🗣️🇳🇱 Dutch Required
October 14
Customer Service Representative role assisting Dutch customers with inquiries and repairs. Join a leading European insurance service provider in a remote setting.
🗣️🇳🇱 Dutch Required
🗣️🇪🇸 Spanish Required
October 10
Customer Service Advisor managing customer inquiries in German and English for a global technology leader. Providing support for fashion industry clients and developing service knowledge.
🇪🇸 Spain – Remote
💵 €20.5k / year
💰 Venture Round on 1995-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🗣️🇩🇪 German Required
October 10
Remote Customer Service role assisting Belgian clients with appliance repairs and claims. Be a part of an international team providing customer support in Flemish, English, and French.
🗣️🇳🇱 Dutch Required
🗣️🇫🇷 French Required