Manager, Quality Performance and Outreach – CAHPS, HOS, Medicare

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🏈 Alabama, Florida, +24 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $38 - $63 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Sentara Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1890

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Sentara Health is a leading healthcare system that operates over 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals. The company is dedicated to providing exceptional patient care, fostering professional development, and maintaining a diverse workforce. Sentara Health aims to improve health every day and has been recognized for its clinical and operational performance, being named one of the top 15 health systems by IBM Watson Health. The organization supports its employees in achieving their full potential and encourages growth and innovation in the healthcare sector.

📋 Description

• Drive strategic initiatives to improve STARS, CAHPS, PWP, and HEDIS performance across the health plan and enterprise • Focus on CAHPS and HOS for Medicare, member rewards and data analysis for all lines of business • Lead cross-functional efforts to design, implement, and evaluate outreach and quality improvement programs • Enhance member experience, close care gaps, and support regulatory compliance • Collaborate with other health plan departments, providers, vendors, and the enterprise • Manage a Team of 3 to 6 Direct Reports

🎯 Requirements

• Bachelor’s degree in Nursing, Clinical Sciences, Population Health, Healthcare Administration, Business Administration, or related field REQUIRED • Registered Nurse License in Virginia OR Compact/Multi-state preferred • 3 years of experience with HEDIS, STARS, PWP, or Clinical Improvement REQUIRED • 3 years of supervisory or management experience REQUIRED • Prior experience in Project Management and Performance Improvement highly preferred • Strong project management and cross-functional collaboration skills REQUIRED • Ability to interpret clinical data and translate insights into actionable strategies REQUIRED • Experience working with vendors and managing outreach campaigns REQUIRED • Health Plan experience is preferred.

🏖️ Benefits

• Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.