IT Support Technician

Job not on LinkedIn

October 16

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+5 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Sentinel Blue

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Cybersecurity • Compliance • Government

Sentinel Blue is a cybersecurity services firm based in Warrenton, VA, offering comprehensive cybersecurity solutions tailored to small and medium-sized businesses. The company specializes in fully managed cybersecurity services, compliance advisory, and Gov Cloud solutions, ensuring organizations are protected and compliant with industry standards. Utilizing best-in-class technologies like Microsoft Sentinel, Azure Government, and Zero Trust frameworks, Sentinel Blue provides services such as virtual CISO and CIO roles, security operations centers, and extended detection and response. The company is committed to enhancing its clients' cybersecurity maturity and regulatory compliance, particularly focusing on CMMC and risk assessments. Sentinel Blue prides itself on its core values of emerging technology leadership, excellence, and a client-centric approach.

11 - 50 employees

🔒 Cybersecurity

📋 Compliance

🏛️ Government

📋 Description

• Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support. • Perform systems administration work in Office 365, Active Directory and other line of business applications. • Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents. • Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based). • Contribute to internal knowledge bases, client education articles, and public release articles and research papers. • Contribute to reports, briefs, and presentations.

🎯 Requirements

• U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance. • General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support. • General knowledge of networking and audio-visual support. • Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond. • Strong communication skills.

🏖️ Benefits

• Fully paid individual healthcare, vision and dental insurance for the employee. • Paid certification and training opportunities. • Three weeks of paid vacation + 10 paid holidays. • A supportive environment with a focus on keeping healthy work-life balance. • Retirement benefit (401k) with company match.