Senior Director, Technical Writing

12 hours ago

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SentinelOne

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Cybersecurity • Artificial Intelligence • SaaS

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

1001 - 5000 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Develop and own the enterprise-wide content experience strategy, aligned with product, engineering, customer success, and support objectives. • Establish a long-term vision for documentation quality, scalability, and automation, with a focus on enhancing customer value and driving product adoption. • Create and champion content standards, style guides, governance frameworks, and accessibility guidelines. • Lead innovation in content delivery—AI-assisted content, personalization, structured authoring, and embedded product content. • Manage, mentor, and grow a diverse global team, including technical writers. • Build resource plans, talent strategies, and career frameworks to scale a world-class content organization. • Foster a culture of collaboration, inclusion, quality, and customer empathy across all content disciplines. • Partner with Product Management, Engineering, UX, and Support teams to align content priorities with product roadmaps. • Influence product development by representing user documentation needs early in the lifecycle. • Collaborate with customer-facing teams to ensure documentation reflects and anticipates customer needs. • Oversee the design and optimization of content systems, including CMS/CCMS platforms, documentation portals, localization platforms, and authoring workflows. • Ensure documentation quality, versioning accuracy, and timely delivery across complex and rapidly evolving product lines. • Implement metrics and feedback loops to measure content effectiveness, discoverability, and user engagement. • Drive continuous improvement of content workflows using automation, AI, reusable components, structured content models, and scalable governance. • Ensure every content asset—API references, onboarding guides, troubleshooting docs, tutorials, videos—supports frictionless product adoption. • Champion documentation as a first-class product experience, not an afterthought. • Advocate for documentation-driven development practices across engineering and product teams.

🎯 Requirements

• 12+ years of experience in technical writing, documentation leadership, content strategy, or related fields. • 7+ years of experience managing large, distributed teams of writers, content strategists, and editors. • Proven success leading documentation organizations in a technical, engineering-heavy, or developer-facing environment. • Strong cross-functional leadership, communication, and executive presence. • Demonstrated ability to scale content processes across multiple product lines in fast-moving organizations. • Strong background in cybersecurity or other technology domains, with experience documenting business-focused SaaS products, cloud platforms, or AI/ML technologies. • Expertise in modern documentation tooling, information architecture, structured authoring methodologies, and content lifecycle management. • Demonstrated ability to scale content processes across multiple product lines in fast-moving organizations.

🏖️ Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry-leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events, including regular happy hours and team-building events.