Bilingual Nurse Case Manager – British Columbia

🕒 March 27

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Reporting to the Program Manager, Bilingual Nurse Case Manager is responsible for managing all aspects of the patient support program, working with patients/caregivers and assigned physicians. • This role represents the core of the patient support program vision. • Through an authentic one-to-one relationship (conversations and interactions), the candidate will earn and build trust with patients by providing the individual attention they need to feel cared for and understood in a tailored way. • Facilitates exceptional customer service by assisting with access to therapy, supporting the following activities, including but not limited to: coordinating patient treatment schedules, responding to any inbound inquiries, conducting periodic outbound interactions, and facilitating the awareness and coordination of wrap-around service offerings.

🎯 Requirements

• RN or RPN, Current Registration with the provincial College of Nurses in British Columbia • Minimum 3 years’ nursing experience in a clinical setting, with experience in the healthcare, pharmaceutical or insurance industry is an asset • Bilingual in English and French is required • Experience in neurology is an asset • Strong customer service orientation • Highly organized with attention to detail and critical thinking skills, attention to detail and think critically. • Strong business acumen and professional phone etiquette • Capable of handling sensitive issues with discretion • Must be able to work from home and have a quiet, private home office space • Passionate about patient advocacy • Adaptable and able to efficiently manage multiple tasks • Excellent problem-solving abilities with a focus on resolving issues quickly and effectively • Exceptional verbal and written communication skills • Consistently meets deadlines and holds oneself accountable for results • Comfortable working with various technologies, including CRM systems and smartphones • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) • High emotional intelligence and empathy; the ability to connect with people • Ability to identify and gather cues through motivational interviewing techniques and to anticipate patients’ needs. • Ability to ease patients’ anxiety, provide motivation and reassurance to help a patient overcome challenges • Ability to engage and empower patients through conversations that feel genuine and friendly. • Ability to create and maintain trust in working relationships • Ability to be an effective communicator through varied communication channels • Ability to face challenges and drive for results • Ability to empower patients in their journeys yet abstaining from providing medical advice.

🏖️ Benefits

• Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program