Bilingual Patient Care Coordinator

🔥 16 hours ago

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well. • Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief. • Maintain an understanding of public, private and federal funding programs and reimbursement pathways. • Help patients navigate the insurance landscape, walking them through how to find insurance forms, acquire signatures and submit to their insurers for a response • Providing effective and timely management of inbound faxes and email communication. • Ensuring complete and high-quality data entry into our database systems. • Executing other ad-hoc administrative duties, as they are assigned. • Process data entry activities of pertinent information received at different points of contact during the delivery of Program services. • Engage in and manage email, phone, and fax correspondence. • Handle incoming and outgoing mail. • Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties. • Order office supplies and maintain inventory. • Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines. • Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. • Maintain program data accuracy through review of program documentation for completeness and consistency. • Other duties as assigned by your manager

🎯 Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services • Bilingualism (English and French) is required • Experience working with Patient Support Programs is an asset • Professional and courteous telephone manner with strong attention to detail. • Excellent verbal and written communication, listening, and customer service skills • Proven ability to multi-task, set priorities, and manage competing deadlines in a fast-paced environment. • Accurately inputting information into various paper and electronic forms • Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment • Demonstrated ability to problem-solve and think creatively to achieve effective outcomes. • Comfortable working both independently and collaboratively within a team setting. • High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases • Typing skills and ability to be a strong functional user of various computer-based programs • Strong organizational skills with the ability to cope with changing priorities • Self-directed individual who can work independently with minimal supervision • Adheres to confidentiality policy when handling and managing patient data and information • Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

🏖️ Benefits

• Competitive Salary and generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program