Field Nurse Case Manager, Field

🕒 April 10

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Comply with Sentrex policies and procedures. • Perform tasks associated with enrolling patients and healthcare professionals in accordance with program protocols and applicable service procedures. • Enter relevant data obtained at various touchpoints during program service delivery. • Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in the program documentation. • Provide medical support to patients and healthcare professionals, including but not limited to disease-specific training, treatments, and disease management. • Participate in and prepare for advanced training sessions delivered by the pharmaceutical team on specific treatments. • Provide telephone support (including inbound and outbound calls as needed) for maintenance treatments and to ensure therapeutic adherence. • Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring for treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers. • Work directly with the primary coordinator and the physician to secure funding to cover the cost of a patient’s treatment and, when necessary, assist in verifying other funding sources. • When required, attend meetings and conferences with patients to inform them and their healthcare providers about the disease, the product, and case management services. • Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter the data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements. • Maintain the confidentiality of client and Sentrex information and discuss it only with appropriate staff. • Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and to resolve issues as they arise. • Participate in continuing education activities held internally and/or externally. • Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures. • Proactively support and advocate for patients and healthcare professionals during enrollment, insurance renewals, and changes in the patient journey; also facilitate support for patients and physicians to obtain reimbursement. • Provide ongoing support for questions about the disease or product, relying on the information provided in the program documentation to promote patient therapeutic adherence while considering individual patient needs. • Follow program protocols to plan the most appropriate next steps to ensure continuous service delivery to patients. • Visit physician offices at their request and/or at the request of your immediate supervisor.

🎯 Requirements

• Be a licensed registered nurse and a member in good standing of the regulatory body in your province of residence. • A minimum of two years of clinical experience. • Experience in immunology, rheumatology, or dermatology is an asset. • Must be able to provide proof of professional liability insurance and a valid first aid/CPR certificate. • Strong team spirit and excellent communication skills, both practical and collaborative. • Experience in a patient support program is a strong asset. • Proven ability to work effectively as part of a team. • Bilingual English–French is required in Quebec. • Must be able to present proof of professional liability insurance and a current CPR certificate.

🏖️ Benefits

• Competitive salary and generous annual leave. • A wellness program (five paid days for your well-being). • Paid sick leave. • A competitive insurance plan, including dental coverage, extended health benefits, accidental death and dismemberment insurance, long-term disability insurance, and life insurance for the employee and dependents. • RRSP matching contribution program. • An employee assistance program.