Operations Manager

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September 26

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Sentrium

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Sentrium provides integrated professional services for businesses.

11 - 50 employees

📋 Description

• Oversee daily business operations and ensure all departments work efficiently toward company goals • Monitor progress of all departments to ensure goals, KPIs, and OKRs are being met • Hold managers and team leads accountable for execution of epics/tasks and delivery on commitments • Escalate delays, blockers, and underperformance directly to the COO • Maintain and improve processes across teams (reporting, Jira workflows, task tracking) • Maintain visibility into workload, utilization, and productivity across teams • Introduce and monitor routines for weekly updates, check-ins, and deadlines • Act as a bridge between departments to align on priorities and ensure projects have clear owners, timelines, and responsibilities • Prepare weekly and monthly performance reports for the CEO • Promote a results-driven culture focused on outcomes and drive initiatives for operational excellence and cost efficiency • Identify inefficiencies in workflows and propose improvements

🎯 Requirements

• Strong leadership and decision-making capabilities • Excellent analytical and problem-solving skills • Strategic thinking and planning proficiency • Effective communication and interpersonal skills • Proficiency in business process automation tools • Risk assessment and management expertise • Project management abilities • Data-driven approach to operational performance tracking • Negotiation and conflict resolution skills • Minimum of 5 years in operations management, business strategy, or a related field in IT • Proven track record of leading process improvement and automation initiatives • Experience in risk management and compliance oversight • Background in cross-functional team leadership and collaboration • Demonstrated success in strategic program implementation and performance reporting

🏖️ Benefits

• Fully Remote Work: This 100% remote position allows you to work anywhere. • Flexible Work Schedule: flexible start between 8 AM and 11 AM and end between 5 PM and 8 PM local time; occasional work outside typical hours may be required. • Time Tracking: Employees are required to use time tracker software to monitor working hours and productivity. • Vacation: 20 days of annual paid vacation. • National Holidays: up to 10 days of paid leave for recognized national holidays. • Sick Leave: Sick leave is provided in accordance with company policy.