Financial Consumer Guide

Job not on LinkedIn

April 14

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+10 more states

🏈 Alabama – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

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Senture, LLC

WebsiteLinkedInAll Job Openings

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

📋 Description

• Join our team as a Financial Consumer Guide, where you will play a crucial role in assisting customers with their financial inquiries and resolving complaints against financial institutions. • This position offers a dynamic work environment where you will engage with customers through phone, email, written correspondence, and other contact channels. • Mentoring less experienced agents and providing input for process improvement. • Document customer inquiries and complaints with professional courtesy, giving exceptional customer service to each customer following KB articles and scripts as applicable. • Collaborate with coworkers or vendors to research problems and find solutions. • Review documentation to omit all PII data.

🎯 Requirements

• Two years of college education at an accredited institution • Two years of experience in customer service • Two years of experience working with financial products or services. • A combination of education and experience may be considered in lieu of the requirements above. • Active listening and speaking skills • Problem solving: ability to gather, organize, and prioritize consumer information • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass pre-employment criteria testing and internet speed test • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be able to meet the minimum internet speed requirements for specific program • Hotspots, satellite and wireless internet service is NOT allowed for this role.