Application Support

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Application Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sequoia Connect

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Sequoia Connect is a company that specializes in IT advisory and talent services particularly focused on digital transformation. They provide headhunting services for technology specialists, IT consulting, and recruitment process outsourcing. With operations spread across multiple countries including the USA, Mexico, India, and regions in Latin America, they connect technologists with global companies. They aim to optimize processes, reduce operating costs, and maintain high standards of technological innovation. Sequoia Connect supports digital transformation for both multinational corporations and agile startups, serving over 700 clients across 50+ countries.

📋 Description

• Provide L2/L3 support • Monitor production streams and ensure maximum system availability • Maintain expert knowledge of workflow designs for supported enterprise applications • Troubleshoot, review, analyze, and resolve production issues, including job failures • Apply code fixes and software patches to resolve escalated incidents • Onboard new software versions and upgrades for NT Certification, packaging, and deployment • Work directly with business partners to analyze and resolve queries • Ensure compliance with controlled business and IT processes • Monitor and address system alerts • Escalate critical production issues to relevant teams and management

🎯 Requirements

• Proven experience providing L2/L3 application and production support in an enterprise environment • Strong ability to troubleshoot, analyze, and resolve complex production issues and workflow job failures • Experience investigating code bases to apply temporary or permanent code fixes and patches • Experience managing software upgrades, NT Certification, packaging, and deployments • Excellent stakeholder management skills with IT and Business teams • Resilience, emotional intelligence, and focus on agile delivery • Deep understanding of the difference between coding and engineering • Familiarity with ITSM frameworks and enterprise monitoring tools • Familiarity with cloud-native foundations or AI coding assistants • Advanced oral English • Advanced Spanish

🏖️ Benefits

• Continuous learning opportunities • Exposure to high-impact projects and complex engineering challenges • Growth-focused workplace • Flexible work arrangement • Remote work • Collaboration with global teams • Opportunity to work with AI-driven automation and cloud solutions