Support Analyst

Job not on LinkedIn

🔥 21 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sequoia Connect

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Sequoia Connect is a company that specializes in IT advisory and talent services particularly focused on digital transformation. They provide headhunting services for technology specialists, IT consulting, and recruitment process outsourcing. With operations spread across multiple countries including the USA, Mexico, India, and regions in Latin America, they connect technologists with global companies. They aim to optimize processes, reduce operating costs, and maintain high standards of technological innovation. Sequoia Connect supports digital transformation for both multinational corporations and agile startups, serving over 700 clients across 50+ countries.

📋 Description

• Handle Level 1 analysis • Allocate issues, investigate root causes, and submit clear bug reports to the development team • Follow SLAs during incident triaging from the service desk • Create and maintain knowledge base documentation, including how-to articles, troubleshooting guides, and user guides • Communicate daily with Development, IT Support, Product, and QA teams • Troubleshoot issues, identify root causes, and implement solutions for customer concerns • Manage multiple tasks with changing priorities • Serve as a point of contact for clients, product management, and other internal parties

🎯 Requirements

• Minimum 5 years of relevant experience as a support analyst/engineer • Experience working with Excel • Strong written and verbal communication skills • Familiarity with finance concepts and financial models • Ability to work independently and be self-sufficient • Experience using AI tools/Agents • Resilience, emotional intelligence, and focus on agile delivery • Deep understanding of the difference between coding and engineering • Familiarity with cloud-native foundations or AI coding assistants (desired) • Advanced oral English • Advanced Spanish

🏖️ Benefits

• Flexible work arrangement with remote work option • Continuous learning and growth opportunities • Exposure to high-impact projects and complex engineering challenges • Collaboration with global teams across 39 delivery centers worldwide