Seasonal Customer Care Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Serena & Lily

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🛍️ eCommerce

🛒 Retail

👥 B2C

💰 $42.9M Venture Round - Serena & Lily on 2014-04

eCommerce • Retail • B2C

Serena & Lily is a U. S. -based home furnishings and lifestyle brand that designs and sells coastal-inspired furniture, bedding, rugs, lighting, and home decor. It operates primarily as a direct-to-consumer e-commerce retailer with showrooms and wholesale partnerships, targeting consumers seeking curated, design-forward home goods and nursery products.

📋 Description

• Ensure every interaction is seamless and stress-free. • Provide expert support across multiple channels (phone, email, SMS, and live chat). • Resolve order inquiries and deliver exceptional service that builds long-term customer loyalty. • Act as the face of the Serena & Lily brand. • Respond to inquiries, resolve complaints, provide design consultation, and troubleshoot technical issues effectively. • Develop rapport with customers to build brand loyalty. • Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently. • Maintain accurate records of customer interactions, inquiries, complaints, and actions taken.

🎯 Requirements

• Proven experience in a customer service role or similar position. • A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints. • Creative problem-solving and critical-thinking abilities. • Strong ownership of customer issues and excellent organization and follow-up skills. • Ability to multitask, prioritize, and manage time effectively. • Comfortable with multitasking through multiple platforms. • Proficiency in using customer service software, CRM systems, and other relevant tools. • Strong accountability and understanding of metrics based work expectations. • Ability to work in a fast-paced, remote environment. • Exceptional verbal and written communication skills. • Strong command of the English language.

🏖️ Benefits

• flexible to work holidays • full-time hours