Senior Technical Program Manager, Operations, Teleop and Remote Ops

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November 20

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Serve Robotics

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Transport • Artificial Intelligence

Serve Robotics is an innovative company focused on revolutionizing the delivery industry with its autonomous delivery robots. The company aims to make delivery services more affordable, sustainable, and convenient by using self-driving robots instead of traditional two-ton vehicles for small deliveries like burritos. Through a commercial deal with Uber, Serve Robotics plans to deploy up to 2,000 robots, marking a significant advancement in the autonomous delivery sector.

51 - 200 employees

Founded 2017

🚗 Transport

🤖 Artificial Intelligence

💰 $30M Venture Round on 2023-08

📋 Description

• Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various operations and expansion projects including local network upgrades, pilot workstations, new vendor bring up, expansion to new cities/countries, User and remote operator interfaces, and teleoperation expansions. • Lead and coordinate efforts across engineering teams, product managers, operations teams, policy, and business stakeholders • Gather requirements, align priorities, and communicate project status updates effectively to non technical leaders. • Develop and implement processes that streamline workflows and improve efficiency. • Analyze and update existing processes and identify areas for optimization and improvement. • Coordinate broad communication efforts to keep all teams informed and aligned. • Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability. • Create detailed processes with artifacts that can be easily implemented and understood by a broad audience.

🎯 Requirements

• BS degree in computer science, engineering or equivalent job experience • 5+ years of experience in engineering program management or technical program management • 5+ years experience with software, hardware, or autonomous systems • Experience successfully articulating technical concepts to both technical and non-technical partners • Strong technical knowledge of autonomous systems: including testing, bring up, integration, and deployment • Strong track record of managing complex cross-functional projects and shipping product features in a production environment • Experience building strong working relationships with senior leaders and engineers across functions and departments • An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience

🏖️ Benefits

• Offers Equity • Travel up to 5% of the time for team meetings in various locations across the US