Service IT.
201 - 500 employees
Founded 1995
🔒 Cybersecurity
Cybersecurity • Cloud Services • Managed Services
Service IT is a technology services provider specializing in IT solutions and cybersecurity. Established in 1995, the company offers managed services, cloud computing, and security services to clients across Latin America, including Brazil, Argentina, Chile, and the United States. With a dedicated team of professionals, Service IT supports businesses in managing their IT environments, ensuring that they can focus on their core operations while leveraging advanced technological solutions.
Command Center Analyst – Junior
🕒 March 31
🗣️🇧🇷🇵🇹 Portuguese Required
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Service IT.
201 - 500 employees
Founded 1995
🔒 Cybersecurity
Cybersecurity • Cloud Services • Managed Services
Service IT is a technology services provider specializing in IT solutions and cybersecurity. Established in 1995, the company offers managed services, cloud computing, and security services to clients across Latin America, including Brazil, Argentina, Chile, and the United States. With a dedicated team of professionals, Service IT supports businesses in managing their IT environments, ensuring that they can focus on their core operations while leveraging advanced technological solutions.
📋 Description
• Monitor the IT environment (servers, backup routines, communication links); respond to and resolve tickets • Perform initial critical analysis when opening repair tickets • Review tickets escalated to other levels and track their progress • Coordinate with other departments involved in incident creation, handling, and closure • Request and keep updated the information on tickets under treatment across various areas
🎯 Requirements
• Previous experience working in a Command Center or NOC • Monitor the IT environment (servers, backup routines, communication links); respond to and resolve tickets • Perform initial critical analysis when opening repair tickets; review tickets escalated to other levels and track their progress; coordinate with other departments involved in incident creation, handling, and closure • Request and keep updated the information on tickets under treatment across various areas, ensuring compliance with established SLAs (protocols and services), tools, and backup routines • Experience in handling and resolving infrastructure tickets related to networks and servers
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