ServiceNow Engagement Manager – Remote

🕒 May 14

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control. • Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources. • Managed fixed-fee and variable priced engagements within contractional constraints. • Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success. • Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs. • Manage the client relationships with an emphasis on client satisfaction. • Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM. • Help drive Sigital project management and implementation delivery process standardization and improvements. • Flexibly perform duties during core US business hours and 10% travel as needed for client project activities. • Coach and mentor project team members and junior team members.

🎯 Requirements

• Must be a US citizen • 3+ years of demonstrated experience in IT project management and ability to direct system implementation and application design and development activities • 2+ years of IT professional services consulting experience working directly with clients. • 1+ years of experience in SaaS system (such as ServiceNow) implementation. • Demonstrated business skills needed for client engagement including strong oral and written communication, presentation creation/delivery, and professional conduct and appearance • 1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe • 1+ years of experience implementing ServiceNow Platform and multiple Products such as ITSM, CSM, SecOPs or ITOM. • 1+ years of experience and/or certification in Organizational Change Management. • 1+ years of experience in Agile Scrum Master or Product Owner experience. • 2+ years of experience managing and supervising teams and individuals. • Experience in organizational transformation and/or advisory consulting. • Project Management certification such as PMP or similar. • Agile certification such as Certified Scrum Master or similar. • ServiceNow implementer and/or administrator certification(s) • Organizational Change Management certification such as Prosci or similar. • Bachelor's degree in technology or business field.

🏖️ Benefits

• Remote FTE work • Healthcare Benefits. • 401K plan