Docker Support Engineer – Day Shifts

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October 2

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ServiceRocket

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Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Deliver a top tier customer support experience and become an expert in Docker technologies and products • Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack • Engage with the engineering team to identify bugs and resolve technical issues • Partner cross-functionally with other teams to support & assist on collaborative projects • Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues • Maintain and track detailed records for all customer interactions in our internal ticketing system • Create best-in-class help content and proactively perform audits for our knowledge base • Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction

🎯 Requirements

• BA/BS degree or equivalent practical experience • 3+ years of enterprise technical support experience at a high-growth SaaS technology company • Experienced with the Docker products such as Docker Engine, Docker Hub, Docker Desktop, and other related technologies • Extensive experience troubleshooting Docker technologies and SaaS products • Strong written and verbal English communication skills • Ability to work remotely across time zones • Familiarity with macOS, Microsoft Windows, and Linux systems • Nice to have: Familiarity with Kubernetes orchestration • Nice to have: Familiarity with IT automation software (CI/CD) • Nice to have: Familiarity with the Go programming language • Nice to have: Familiarity with REST API and web applications • Nice to have: Comfortable with programming languages such as Python, JavaScript, or similar language

🏖️ Benefits

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. • Stock options: you have the opportunity to participate in the ownership of the company. • Health insurance: we support you and your family–your well-being matters. • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. • Career pathways program: you can grow horizontally, vertically, or any way you want. • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.