ITSM Atlassian Consultant

November 14

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ServiceRocket

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Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Support the technical implementation, configuration, customization, and deployment of solutions • Provide specialized knowledge and guidance as a Subject Matter Expert on relevant technologies, products, or platforms • Collaborate with stakeholders to design solutions that meet defined business needs and technical requirements • Proactively identify, analyze, and resolve technical issues throughout the project lifecycle • Facilitate knowledge transfer by delivering training, documentation, and best practices to customer teams • Work closely with Project Managers, Solution Architects, and customer teams to ensure project alignment and successful delivery • Ensure all technical deliverables meet defined specifications, standards, and quality benchmarks • Perform other technical duties and assignments to support project objectives and ensure overall technical success

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines • A minimum of 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position • Proven track record in implementing solutions, including installations, upgrades, workshops, integrations, and training for Atlassian products (Jira, Confluence, JSM, etc) • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions • Excellent communication skills, including workshop facilitation, written and verbal communication • Experience with Agile development methodologies • Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills • Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.) • Familiarity with ITIL and ITSM principles • Experienced in UAT testing and test use-case development • Knowledge of cloud technologies

🏖️ Benefits

• ServiceRocket is committed to a diverse and inclusive workplace • Equal opportunity employer