Senior Consultant I, Solution Architecture

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August 25

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ServiceRocket

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Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

•The Senior Consultant I, Solution Architecture, is a key leadership role responsible for designing innovative and high-value solutions for customers, primarily leveraging the Atlassian suite. •Build long-term, trusted relationships with customers and guide transformational journeys supporting corporate initiatives. •Co-create multi-year strategic roadmaps and provide architectural oversight for successful adoption and business value. •Deliver strategic solution roadmap discussions, align business objectives with Atlassian capabilities and AI enhancements. •Map corporate initiatives to KPIs and demonstrate platform-driven business outcomes. •Act as trusted advisor to stakeholders and mentor technical and leadership teams. •Define system architecture and provide high-level oversight for enterprise-scale implementations. •Design robust integrations between Atlassian and enterprise systems; advise on change management and adoption strategies. •Collaborate with product and engineering teams to prototype app innovations. •Lead design of reusable strategic assets, contribute to intellectual property, and maintain presence in partner channels.

🎯 Requirements

•Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or equivalent experience in a technical consulting or solutions architecture role. •Proven experience in guiding customers through significant technology and process changes, including developing and implementing change management strategies. •Demonstrable experience in mentoring other consultants or architects to grow their technical and solution design capabilities. •Deep, demonstrable expertise in one of the following domains: Enterprise Strategy & Planning (Jira Align, Focus, Advanced Roadmaps), Enterprise Service Management (Jira Service Management, ITIL), World-Class Software Development (Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile, Cloud Migration (Atlassian Cloud, JCMA, CCMA, Teamwork Foundation). •Relevant industry certifications in areas such as Enterprise Architecture, Service Management (e.g., ITIL Expert), Agile (e.g., SAFe), DevOps, or Change Management (e.g., Prosci). •Multiple Atlassian Certifications (e.g., ACP, Atlassian Certified Master) are highly desirable •Other Relevant Skills: Relationship Building, Strategic Thinking, Communication & Storytelling, Executive Presence, Architectural Expertise, Customer Focus, Problem Solving.

🏖️ Benefits

•Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. •Stock options: you have the opportunity to participate in the ownership of the company. •Health insurance: we support you and your family–your well-being matters. •Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. •Career pathways program: you can grow horizontally, vertically, or any way you want. •Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. •Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.