Director, Success Engineer – Strategic

🕒 4 days ago

🇺🇸 United States – Remote

💵 $218.3k - $327.5k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Build the team by hiring, developing, and retaining a high-performing team of Success Engineers • Define career paths and technical competency frameworks • Coach on technical advisory and translating product capability into business outcomes • Operationalize across adoption, utilization, health monitoring, technical churn intervention, and expansion enablement • Feature utilization tracking, configuration quality, proactive health monitoring, risk identification • Partner with Sales & CS to identify expansion opportunities • Deliver tailored demos showcasing advanced platform capabilities • Develop ROI narratives and technical business cases for expansion initiatives • Establish best practices for customer discovery, technical workshops, and solution design • Own the team's Internal Communication muscle • Build technical churn risk motion • Serve as the executive technical sponsor for top-tier strategic customers • Drive cross-functional influence with Product, Engineering, and Support & Services leadership • Establish the data and tooling foundation for the team • Scope and orchestrate advisory engagements, M&A integration support, and multi-tenant rollouts • Travel ~30% of the time for customer onsites and field engagement with strategic accounts

🎯 Requirements

• 10+ years in customer-facing technical roles (Technical Account Management, Customer Success Engineering, Solutions Engineering, Professional Services, Consulting) • 6+ years in people leadership, ideally in enterprise SaaS • Proven experience building or scaling a high-performing post-sales technical team supporting strategic, multi-location, or enterprise customers • Deep understanding of enterprise software implementations, integrations, and operational realities of running a business on a platform — including APIs, configuration at scale, and multi-tenant architectures • A track record of partnering with commercial leaders (Sales, Account Management, CS) to deliver joint outcomes on retention and expansion • Strong executive presence with the ability to engage C-suite stakeholders • Experience using product usage data, health signals, and adoption analytics to drive team prioritization • Demonstrated ability to influence Product and Engineering roadmaps through structured voice-of-customer signal • High comfort with ambiguity and change • Excellent communication and storytelling skills

🏖️ Benefits

• Flexible time off with ample learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Bonusly • Peer-nominated awards • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match • Telehealth options including memberships to One Medical • Parental leave and support • Up to $20k in fertility services (i.e. IUI and IVF) • Surrogacy and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools