Manager, SMB Implementation

November 22

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Support and manage a team of 6-9 Implementation Managers (US and AUS based) that will report directly to you. • Achieve quarterly goals as determined by Leadership in conjunction with Onboarding Management. • Actively manage the pipeline of accounts under each of your Implementation Managers for optimal efficiency and tracking. • Ensure compliance of your team with outlined processes. • Act as the primary point of contact for all customer escalations within your team. • Work cross-functionally with managers in other departments to build process flows that affect multiple teams. • Help train, coach, performance manage and support the onboarding of new employees on your team, including interviews for potential new team members.

🎯 Requirements

• 5-7 years of professional experience which includes at minimum 1-2 years in each of the following areas: Management, Software Implementation, and Client Relationship Management. • Excellent emotional intelligence, patience and active listening skills. • Ability to coach, motivate and lead resources in a challenging and fast-paced environment. • Exceptional project management and organizational skills. • Proven ability to manage multiple moving pieces at a time while paying strict attention to detail. • Ability to resolve customer escalations, focusing on results-oriented outcomes and customer satisfaction. • A track record of being a team player and leader with strong interpersonal and communications skills. • Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to adapt quickly to a changing landscape. • Ability to travel to Australia. Less than 5%.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.