Principal Product Designer

September 7

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Identify, propose, and lead design projects across platform (desktop, tablet, mobile) • Drive transformation using design as a strategic tool to refine product strategy decisions • Operate in uncertain terrain and guide team's existing knowledge and talent • Manage interplay between business requirements, customer needs, and innovative design concepts • Independently lead projects and gain trust and support of others • Mentor fellow designers and provide feedback to strengthen the team • Work closely with Product owners and developers to create interfaces meeting user story requirements • Quickly prototype solutions and create/sell North Star Projects • Understand users through research and lead product design to drive measurable outcomes • Validate product ideas through experimental design and research • Innovate and establish replicable patterns and systems for interaction • Collaborate with design organization and R&D leadership to execute design strategy • Champion new design, innovation and interactive trends • Collaborate across organizational structure to focus on key customer journeys • Uphold exceptional craftsmanship in Product Design across organization

🎯 Requirements

• Experience designing a modern Saas or enterprise platform or one comparable • Demonstrated portfolio of shipping amazing customer experiences that have made a significant impact on business and customer metrics • Exceptional interaction and visual design skills • Deep organization and execution capabilities, especially in areas of influence and collaboration with multiple stakeholder groups • A passion for solving core product problems while balancing strategy and research, information architecture, and interaction design • Experience collaborating with other designers to build a cohesive product • Excellent communication and storytelling skills; ability to help team and stakeholders understand the “why” behind your design rationale • Proven ability to hold conversations on design with executives and external industry leaders • Experience in design thinking methodologies to lead teams toward customer centered outcomes

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities • Comprehensive onboarding program and leadership training • Bonusly and peer-nominated awards • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match • Telehealth options including memberships to One Medical • Parental leave and support • Up to $20k in fertility services (IUI and IVF) • Surrogacy and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus and equity • Holistic suite of benefits