Salesforce Developer

🕒 May 13

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Design and develop comprehensive solutions on Salesforce (and integrated applications) to support contact center operations, including agent productivity, customer interactions, and workforce management. • Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC, with a focus on integrating with telephony and workforce management platforms. • Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc), ensuring accurate and efficient data flow and real-time operational insights. • Develop and implement automated workflows and processes to optimize contact center operations, such as call routing, agent scheduling, performance monitoring, and quality assurance. • Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance. • Enhance existing processes through innovative technical solutions, driving improved customer experience, increased agent efficiency, and reduced operational costs. • Collaborate closely with contact center managers, agents, engineers, and business stakeholders throughout all project phases, from design and development to testing and deployment. • Provide ongoing support and maintenance for the Salesforce instance and integrated technologies, ensuring optimal performance and addressing evolving requirements. • Ensure data quality and integrity across all systems and the Salesforce platform, providing valuable insights into customer interactions and agent performance. • Maintain a flexible and proactive approach to adapt to changing project requirements and effectively contribute to the team's success. • Leverage AI technologies like conversational AI, machine learning, and natural language processing to enhance customer interactions and improve agent efficiency.

🎯 Requirements

• BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience • Deep knowledge of Salesforce Service Cloud and Sales Cloud, with a strong focus on features supporting contact center operations • 3+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX • Solid software design, coding, testing, maintenance, and debugging skills on the Salesforce CRM platform. • Expertise in CI/CD tools like Autorabit, Github, Bitbucket, Jenkins, and ANT • Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred) • Strong understanding of Managed Packages, OAUTH2, Caching, Future calls, outlook integration, open CTI and salesforce features. • Experience designing and implementing integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc) using standard connectors or APIs. • Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation. • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and leadership. • Experience with integrating Salesforce and contact center technologies with other applications (e.g., Gong, Calendly, ticketing systems like Zendesk or Freshdesk).

🏖️ Benefits

• We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.