Senior Data Scientist

August 13

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Lead the design, development, and deployment of advanced machine learning and generative AI models aimed at improving the efficiency and effectiveness of customer onboarding. • Apply a strong understanding of machine learning fundamentals, various frameworks, and model selection to solve complex business problems. • Stay up-to-date with the latest advancements in data science, actively exploring and integrating cutting-edge techniques into our solutions. • Utilize your robust statistical knowledge to inform model development, interpret results, and ensure the reliability of our analytical insights. • Demonstrate exceptional and creative problem-solving skills to tackle unique challenges within the ServiceTitan customer journey. • Design, implement, and rigorously test Generative AI and ML solutions, evaluating their performance and impact. • Strategically determine the most appropriate modeling approach (traditional ML vs. Generative AI) for specific problems, and effectively design tests to evaluate multiple approaches. • Collaborate closely with engineering and product teams to seamlessly deploy models into production environments, ensuring scalability and performance. • Leverage cloud computing services, preferably Azure, to build and maintain robust data science infrastructure and pipelines.

🎯 Requirements

• 5+ years of experience in a data science role, with a proven track record of delivering impactful solutions. • Proficiency in SQL and Python. • Deep understanding of machine learning principles, algorithms, common frameworks, and hyper-parameter tuning. • Expertise at using data science Python stack (e.g., numpy, pandas, scikit-learn, xgboost, lightgbm, PyTorch, transformers). • Strong statistical foundation, including hypothesis testing, experimental design, and causal inference. • Demonstrated experience with Generative AI concepts and practical application in developing and testing GenAI solutions. • Experience deploying machine learning models into production environments and familiarity with MLOps best practices. • Hands-on experience with cloud computing platforms, with a strong preference for Microsoft Azure. • Familiarity with coding in C# and .NET is nice-to-have, but not required. • Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable insights for diverse audiences. • A proactive, curious, and collaborative mindset, eager to learn and contribute to a dynamic team.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA , 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF ), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.