ServiceTitan
SaaS • B2B • Marketplace
ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.
Senior Director, Portfolio Commercialization & Monetization
November 25
ServiceTitan
SaaS • B2B • Marketplace
ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.
📋 Description
• Partner with the VP of Pricing and Packaging and Product leadership to define and operationalize a consistent framework for assessing monetization potential across innovations and investments. • Ensure business case development / pitches are grounded with monetization inputs grounded in customer value, willingness-to-pay, and revenue impact. • Guide portfolio and product teams in embedding monetization principles into innovation planning and stage-gate reviews. • Translate the VP of Pricing and Packaging’s vision into executable pricing, packaging, and commercialization guidelines, frameworks and strategies across product lines and verticals. • Lead NPI commercialization — pilots, launch playbooks, readiness reviews, and post-launch optimization. • Partner with IT, Revenue Ops, and Finance to ensure pricing accuracy, CPQ/billing readiness, and operational scalability. • Design and run pricing and elasticity experiments to test monetization hypotheses and improve launch economics. • Drive insights and reporting to monitor pricing health, adoption, ARR, and margin impact. • Lead cross-functional preparation for commercialization and pricing decision forums , ensuring proposals are data-driven and aligned with monetization frameworks. • Partner with Sales and Revenue Operations to align GTM readiness, compensation, and enablement around new offers. • Mentor and scale a high-performing team; manage vendor relationships supporting pricing research and analytics. • Drive operational excellence across pricing systems, discount policies, and monetization governance.
🎯 Requirements
• Experience in pricing, packaging, commercialization, or revenue strategy within B2B SaaS • Proven success embedding monetization frameworks and customer value modeling into product strategy and business cases • Hands-on expertise in value-based pricing, elasticity testing, and financial modeling • Proficiency with Salesforce CPQ, billing, and BI tools (Looker, Tableau, Power BI) • Exceptional executive communication, influence, and cross-functional leadership • Comfortable operating in fast-paced, high-growth environments • Preferred Qualifications: Experience in Fintech or payments • Conjoint/econometric modeling expertise • MBA or advanced quantitative degree
🏖️ Benefits
• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF) • Surrogacy and adoption reimbursement, on demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools.
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