Senior Manager, Monetization Analytics – Commercialization Operations

November 25

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Develop and maintain dashboards and reports to track commercialization and monetization performance. • Analyze pricing, discounting, attach rates, adoption, and margin to identify trends and opportunities. • Support willingness-to-pay (WTP) research and pilot analytics to validate pricing and packaging models. • Partner with Product, Portfolio, and GMs to model monetization impact and ROI across product lines. • Coordinate commercialization and NPI readiness, ensuring systems, data, and processes are prepared for pricing and packaging updates. • Manage governance and rollout tracking for launches, price changes, and packaging updates. • Provide oversight to ensure smooth handoff between analytical insights and execution. • Serve as the analytical and operational bridge between Pricing & Packaging, Product, Portfolio, GTM, and Finance. • Support leadership reviews, portfolio analyses, and business cases with actionable data and recommendations. • Identify opportunities to improve analytics, operational workflows, and reporting automation.

🎯 Requirements

• Experience in commercialization analytics, pricing analytics, or operations within B2B SaaS or Fintech. • Proven ability to apply analytics to drive operational and strategic decisions. • Strong quantitative and modeling skills; proficient with BI tools (Looker, Tableau, Power BI). • Experience with Salesforce CPQ, billing, and pricing systems. • Excellent communication, collaboration, and cross-functional partnership skills. • Preferred Qualification: Experience with WTP research, pricing pilots, or commercialization testing. • Knowledge of SQL or data modeling. • MBA or advanced quantitative degree.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.