Staff Product Manager, Residential CRM

🕒 May 21

🇺🇸 United States – Remote

💵 $168.2k - $224.9k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI-first world. • Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features. • Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different. • Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product. • Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well. • Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there. • Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention.

🎯 Requirements

• 7+ years in product management with a track record of shipping from zero to scale • Deep experience with CRM, marketing automation, or customer lifecycle products - you understand how these systems need to work under the hood • A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer • Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments • Comfort working close to customers and close to leadership - ServiceTitan has an active founder culture where product decisions get scrutiny and visibility

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.