Product Manager – ServiceTrade Inspection Forms

🔥 0 minutes ago

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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ServiceTrade

WebsiteLinkedInAll Job Openings

51 - 200 employees

ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

📋 Description

• Own the product strategy, roadmap, and execution for ServiceTrade's Forms platform • Manage the integration with our forms vendor • Own resolution of customer escalations • Define and communicate the Forms roadmap to internal stakeholders • Work directly with customers to understand their workflows and translate them into product requirements • Build forms, QA templates, and diagnose technical issues alongside engineering • Engage directly with customers to understand inspection workflows, compliance requirements, and pain points • Own resolution of critical customer escalations: drive cross-functional teams to closure, not just track status • Lead and coordinate external contractors supporting forms development, QA, and customer delivery

🎯 Requirements

• 3–5 years of product and/or operations management experience in a technical or B2B SaaS environment • Deep familiarity with North American fire and life safety codes and standards, including NFPA, AES, ULC, Joint Commission and related compliance requirements • Technical depth: You've built integrations, understand APIs/webhooks/data mapping, and can read JSON or debug a form configuration yourself • Hands-on execution: You're comfortable building, QA-ing, and troubleshooting forms alongside customers and engineering • Customer-facing experience: You've gathered requirements directly from customers, conducted discovery, and translated complex workflows into product specs • Stakeholder communication: You've presented roadmaps, written release notes, and kept cross-functional teams aligned • Crisis judgment: You know when to drop everything and escalate, and when to hold the line • Outcome ownership: You measure whether features work, iterate based on data, and own the result.

🏖️ Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions • Dental and Vision through Unum • Flexible Spending Account and Dependant Care Account • Company-paid Life insurance, STD and LTD • Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance • 401(k) with up to 3% employer match and NO vesting period • Flexible PTO policy • 10 company holidays • Parental Leave • Paid Time Off for Volunteering • Employee Reimbursement Program to use for well-being, technology and/or professional development