Product Manager – ServiceTrade Inspections

🔥 0 minutes ago

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

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ServiceTrade

WebsiteLinkedInAll Job Openings

51 - 200 employees

ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

📋 Description

• Define and own the Inspections product roadmap: prioritize features, enhancements, technical debt, and customer requests against business impact and strategic goals • Communicate the roadmap and product vision clearly and consistently to Sales, Account Management, Support, Implementation, Marketing, and executive stakeholders • Present roadmap updates in quarterly planning forums and leadership reviews—you are the product voice • Ensure the roadmap tells the full story: not just big-ticket initiatives, but also the incremental improvements and fixes that address customer pain day-to-day • Define quantified success metrics for every major feature launch; establish instrumentation to track adoption, usage, and business outcomes • Own the backlog health: ensure visibility into open work, priorities, and progress; proactively escalate risk and trade-offs • Own resolution of critical customer escalations requiring triage, prioritization, and proactive closure • Engage directly with customers to understand their workflows, pain points, and requirements; translate customer feedback into product decisions • Drive cross-functional teams (Engineering, CX, Support, Implementation) to resolve escalations, not just track status • Partner with Engineering to define requirements and prioritize technical work • Collaborate with Customer Experience and Support to ensure they have release notes, enablement documentation, and the tools they need to support customers • Work with Design to validate UX decisions, gather user feedback, and ensure product changes align with customer workflows • Align with Marketing on launch planning, positioning, and go-to-market messaging • Build credibility and trust across the organization as a reliable, strategic partner • Understand integration architecture deeply enough to triage issues, diagnose failures, and guide engineering • Serve as the primary product interface with Joyfill (vendor): translate customer needs into feature requests, escalate bugs, manage release coordination • Own day-to-day operational health of the live product: understand current behavior, diagnose malfunctions, and ensure product reliability • Author detailed product requirements, user stories, and acceptance criteria that reduce engineering rework

🎯 Requirements

• 5–7+ years of product management experience in B2B SaaS, with at least 2 years in a senior or lead PM role • Proven strategic leadership: You've owned and presented a product roadmap to executives and stakeholders; you've set direction, not just executed someone else's plan • Customer escalation experience: You've managed high-volume escalation backlogs, triaged critical issues under pressure, and driven cross-functional teams to resolution • Technical depth: You understand integrations, APIs, data flows, and can diagnose technical issues alongside engineering. You don't need to write code, but you need to know how the product works and where it can break. • Cross-functional influence: You've successfully partnered with Engineering, CX, Support, Design, and Marketing to ship complex products and keep stakeholders aligned • Crisis judgment: You know when to escalate and when to execute; you've managed production incidents and made high-stakes prioritization calls • Stakeholder communication: You've presented roadmaps to non-technical audiences (Sales, executives), written clear release notes, and kept teams aligned without micromanagement • Metrics & outcome rigor: You define success quantitatively, instrument features for tracking, and measure business impact—not just ship dates.

🏖️ Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions • Dental and Vision through Unum • Flexible Spending Account and Dependant Care Account • Company-paid Life insurance, STD and LTD • Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance • 401(k) with up to 3% employer match and NO vesting period • Flexible PTO policy • 10 company holidays • Parental Leave • Paid Time Off for Volunteering • Employee Reimbursement Program to use for well-being, technology and/or professional development