Restoration Estimator

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SERVPRO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1967

🤝 B2B

👥 B2C

B2B • B2C • Construction

SERVPRO is a franchised cleaning, restoration, and construction services company that provides 24/7 emergency response for water, fire, mold, storm, and biohazard incidents for residential and commercial clients. With over 2,370 franchise locations across the U. S. and Canada and more than 50 years of experience, SERVPRO offers cleanup and specialty cleaning (including HVAC and crime-scene), contents and document restoration, odor removal, and large-loss commercial restoration and reconstruction services.

📋 Description

• Review scope notes, moisture logs, and photos to draft accurate, timely insurance mitigation estimates (Water, Fire, Smoke, Mold, EMS, etc.). • Act as the critical bridge between our field teams, insurance adjusters, and Third-Party Administrators (TPAs) to ensure strict program compliance and swift approvals. • Write comprehensive, accurate mitigation estimates for Water, Fire, Smoke, Mold, and Emergency Mitigation Services (EMS) using both Xactimate and Symbility. • Navigate, upload, and manage strict compliance metrics within major TPA programs (Alacrity, Sedgwick, Lionsbridge, Westhill, etc.). • Review field documentation, sketches, photos, and psychrometric logs to ensure the scope of work aligns with IICRC standards and carrier guidelines. • Monitor assignment queues daily—including weekends as necessary—to ensure all TPA Service Level Agreements (SLAs) are strictly met. • Communicate professionally with insurance adjusters and TPA auditors to justify estimates, resolve discrepancies, and secure timely approvals.

🎯 Requirements

• 3 to 5 years of dedicated experience writing insurance mitigation estimates within the property restoration industry. • Expert-level proficiency in BOTH Xactimate and Symbility platforms. • Extensive, hands-on experience working with TPAs (specifically Alacrity, Sedgwick, Lionsbridge, Westhill, etc.) and a deep understanding of their compliance metrics. • Ability to work consistently on EST hours (8:00 AM – 5:00 PM) and the flexibility to work weekends to keep estimates compliant.

🏖️ Benefits

• Home office stipend • Opportunity for advancement • Paid time off • Training & development • Vision insurance • 401(k) • 401(k) matching • Bonus based on performance • Competitive salary • Dental insurance • Flexible schedule