Quality Assurance Analyst

🔥 14 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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SERVPRO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1967

🤝 B2B

B2B • Cleaning • Construction

SERVPRO is a leading cleanup and restoration company specializing in fire and water damage restoration, mold remediation, and general cleaning services. With over 50 years of experience in the industry, SERVPRO operates more than 2,280 locations across the United States and Canada, providing 24/7 emergency services to residential and commercial clients. Their highly trained professionals are dedicated to helping customers recover from disasters quickly and effectively, establishing SERVPRO as the number one choice in cleanup and restoration services.

📋 Description

• Coach and train the Estimate Review Specialists, Billing Dispute Coordinators, Administrative Assistants through departmental scorecards and training initiatives. • Evaluate the accuracy, consistency, and carrier compliance of the estimates reviewed by the estimate review staff. • Develop and maintain scorecards. • Collaborate with account managers on carrier-specific guidelines. • Serve as the go-to mentor for new hires entering the review team. • Conduct structured audits of review staff, evaluating accuracy and carrier-guideline adherence across estimate reviews. • Identify patterns in review errors and recommend process improvements, training topics, or guideline updates. • Track performance trends and provide surface findings to leadership. • Provide guidance to audit leadership on Quality Assurance Department employee performance appraisals. • Liaise between audit leadership and the Estimate Review Specialists, Administrative Assistants, Billing Dispute Coordinators and Quality Assurance Coordinators quality of work. • Partner with account managers to align review workflows with current insurance carrier requirements and guidelines. • Serve as a dedicated mentor and trainer for new-hire review staff; build onboarding materials and provide ongoing coaching opportunities to leadership. • Handle XactAnalysis setups for SERVPRO HQ staff. • Assume additional responsibilities, as assigned.

🎯 Requirements

• 3-5 years of experience in insurance, construction, damage evaluation and estimating, building repair or similar backgrounds with mitigation, reconstruction, and contents. • Experience developing training materials or SOPs. • Ability to utilize technology to review and analyze written information and estimate damage. • Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating. • Excellent organizational skills, analytical and strong attention to detail. • Strong analytical and mathematical ability. • Strong MS office experience (i.e.: Excel, PowerPoint, Outlook). • Xactimate and Symbility experience highly preferred. • Hold Xactware Certifications (i.e., X1, X2, X3 levels). • Salesforce experience is a plus. • PC skills in a multi-screen/task environment. • Adaptable to remain calm and reasonable amidst tense or stressful situations. • Comfortable delivering feedback and coaching to peers. • Ability to manage competing priorities independently. • Ability to work in a fast-paced, team-oriented office environment.

🏖️ Benefits

• Excellent health benefits plan, which includes medical, vision and dental options • 401(k) with company match • Company profit sharing plan • Generous paid time-off and paid holidays • Paid parental leave • 2 free on-site fitness rooms • Employee Assistance Program • Employee Resource Groups • Personal and professional development program