Sevaro
Healthcare Insurance • Artificial Intelligence • SaaS
Sevaro is redefining the future of neurology care by leveraging advanced virtual care services powered by the Synapse AI platform. The company specializes in providing comprehensive virtual solutions for stroke care and acute neurology, offering services such as remote EEG interpretations, neuro-intensive care, and neuro-rehabilitation. With a commitment to seamless care transitions and enhanced patient outcomes, Sevaro empowers healthcare teams by streamlining processes and increasing access to specialized neurological care.
Client Success Manager
Job not on LinkedIn
November 6
Sevaro
Healthcare Insurance • Artificial Intelligence • SaaS
Sevaro is redefining the future of neurology care by leveraging advanced virtual care services powered by the Synapse AI platform. The company specializes in providing comprehensive virtual solutions for stroke care and acute neurology, offering services such as remote EEG interpretations, neuro-intensive care, and neuro-rehabilitation. With a commitment to seamless care transitions and enhanced patient outcomes, Sevaro empowers healthcare teams by streamlining processes and increasing access to specialized neurological care.
📋 Description
• Serve as a reliable point of contact for day-to-day client support, scheduling coordination, and operational inquiries • Assist senior client success leaders in executing client success plans, tracking milestones, and ensuring overall satisfaction • Manage meeting logistics, action items, and documentation following client interactions • Collect, analyze, and deliver client-specific performance and utilization reports • Prepare materials for program reviews and client meetings to align with client goals • Identify and escalate client concerns, ensuring timely resolution and loop closure • Partner closely with Clinical, Operations, Product, and Quality teams to facilitate seamless service delivery • Track and communicate updates, escalations, and resolutions across internal stakeholders • Capture and share client feedback to advocate for client needs internally • Support client onboarding and orientation in collaboration with the implementation team • Track service commitments, contract milestones, and renewal timelines • Maintain comprehensive internal documentation of account activities, client history, and success plans
🎯 Requirements
• 5 years of experience in healthcare, preferably as a Registered Nurse (RN) • Familiarity with hospital workflows or clinical operations preferred • Excellent organizational and written/verbal communication skills • Strong attention to detail and ability to manage multiple priorities • Proficiency in Microsoft Office, CRM systems (e.g., Salesforce), and data interpretation
🏖️ Benefits
• Health insurance • Flexible work arrangements
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