Client Services Specialist

23 hours ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $24 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🦅 H1B Visa Sponsor

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SGS

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Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

📋 Description

• Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc. • Assists clients in understanding reported results, how they compare to Occupational Exposure Limits, and how anomalies may impact reported data. • Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc. • Troubleshoots sampling issues, including equipment malfunction and sampling setup errors. • Enters orders for supplies to ship to clients for sample collection. • Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory. • Provides quotes and reviews invoice pricing for sample submissions.

🎯 Requirements

• Bachelor’s degree or equivalent in Environmental Science, Biology, Chemistry, or a related field. • Minimum of 2 years’ relevant experience (Strongly Preferred) • Customer service experience • Understanding of environmental data and/ or EPA methodology. • Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory. • Adheres to internal standards, policies and procedures.

🏖️ Benefits

• Participation in the Company’s benefit programs coincident or following the first of the month in which you are hired. • Immediate eligibility to participate in the Company’s 401K Retirement Plan • Paid vacation • Four (4) floating holidays annually • Seven (7) company observed holidays paid • Sick time accrual