SGS
Compliance • SaaS • Sustainability
SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.
Customer Service Assistant
Job not on LinkedIn
November 1
🗣️🇪🇸 Spanish Required
SGS
Compliance • SaaS • Sustainability
SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.
📋 Description
• Gestionar los canales de atención del contact center, tales como: correo, central telefónica, WhatsApp, otros. • Convertir leads en oportunidades de negocio y asignarlo con el equipo comercial • Realizar el seguimiento de los requerimientos incompletos para cerrar el ciclo de vida de los leads. • Ser enlace entre el cliente y los negocio para derivar consultas o requerimientos. • Velar por el cumplimiento efectivo de los objetivos establecidos. • Contribuir a la mejora continua de los procesos, protocolos y políticas de atención al cliente. • Otras actividades que se le asignen.
🎯 Requirements
• Bachiller o Técnico de las carreras de Administración, Ing. Industrial o afines • Experiencia mínima de 01 año en áreas de customer service o ventas del sector industrial. • Manejo de herramientas como: CRM, Ticketeras y/o otras aplicaciones. • Office 365 a nivel intermedio. • Deseable conocimiento en normas locales e internacionales. • Habilidades de planificación, comunicación efectiva, adaptación al cambio y trabajo en equipo.
🏖️ Benefits
• Ingreso a planilla desde el primer día • EPS cubierto al 80% • Seguro de Vida Ley. • Capacitaciones constantes. • Oportunidades internas de desarrollo. • Convenios Corporativos.
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